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Expanded Eligibility: Frequently Asked Questions

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Overpayments
Expanded Eligibility
PUA Application Process
Technical Errors and Troubleshooting
What to Expect After Applying

Overpayments

The first thing that you should do if you believe your overpayment was issued in error is to appeal your decision. All overpayment notices contain instructions for how to do so. Be prepared to submit additional documentation to support your case. Additionally, federal and state law authorize the Ohio Department of Job and Family Services to waive the repayment of unemployment benefit overpayments if it is determined that the overpayment was not the claimant's fault and that repayment would be “contrary to equity and good conscience.” If you received a notice that you have an overpayment, and if you believe the overpayment was not your fault, you can request a waiver by logging into your account online and following these instructions.

If you have an overpayment, you are still claiming benefits, and your overpayment has not been waived, your weekly benefit will be offset until your overpayment is paid in full. If you disagree with the overpayment, you can log into your account to request a waiver or file a formal appeal. All overpayment notices contain instructions for how to do so. Be prepared to submit additional documentation to support your case. 

Federal and state law authorize the Ohio Department of Job and Family Services to waive the repayment of unemployment benefit overpayments if it is determined that the overpayment was not the claimant's fault and that repayment would be “contrary to equity and good conscience.” If you believe your claim meets those qualifications, you should request a waiver or file an appeal.

Federal and state law authorize the Ohio Department of Job and Family Services to waive the repayment of unemployment benefit overpayments if it is determined that the overpayment was not the claimant's fault and that repayment would be “contrary to equity and good conscience.” If you received a notice that you have an overpayment, and if you believe the overpayment was not your fault, you can request a waiver by logging into your account online and following these instructions.

A provision of the second federal stimulus legislation – the Consolidated Appropriations Act of 2021, which was enacted in December 2020 – made clear that PUA was only for individuals not entitled to traditional unemployment benefits. As a result, everyone who received PUA benefits when they should have received traditional unemployment benefits will receive a notice stating that their PUA benefits are now denied. They also will be issued an overpayment.

If you received this notice, please do not be alarmed. We will walk you through the correct filing for traditional unemployment benefits and will manually reconcile any payments made to make certain you receive the benefits to which you are entitled. Also, we do have the authority to waive overpayments in certain circumstances.

If you are in this situation, and are due additional benefits after the manual reconciliation process, you will be issued a ReliaCard (if you do not already have one) containing the difference, if any, between the amount you were paid in PUA and the amount you were entitled to receive in traditional unemployment benefits. After four weeks from the card's issuance date, you may change your payment method to “direct deposit,” if you would like.

UCRC waiver decisions are legally binding, and they will be honored. However, right now, the PUA system isn't designed to recognize waivers. Once the system programming is complete, any payments made or offsets of weeks for overpayments that the UCRC has waived will be returned to claimants.
Yes. System programming is underway to automate the overpayment waiver and repayment process. Once it is complete, any payments or offsets made will be returned, if they cannot be applied to other debt not eligible for a waiver.
No, you must continue claiming weeks in the regular unemployment program until your overpayment is resolved.
You can send it to ODJFS - OUIO Finance Section, P.O. Box 182059, Columbus, Ohio 43218-2059.
You may have entered your wages but not your weeks worked. If that is the case, our system may have overestimated your appropriate benefit amount. It's also possible that you entered past earnings without documentation. If so, your weekly payment will default to the minimum $189, with an overpayment noted for weeks claimed. Whenever overpayments are issued, Ohio law requires up to 50% of future benefits to be applied to the overpayment balance. To view your overpayment details, log in to your account at pua.unemployment.ohio.gov and select "Manage Debt."

Expanded Eligibility

While the PUA program was in effect, to be eligible for PUA, individuals could NOT be eligible for regular unemployment benefits. Additionally, they were required to meet one of the following COVID-19-related eligibility circumstances:

  • The individual has been diagnosed with COVID-19, or is experiencing symptoms and is seeking medical diagnosis;
  • A member of the individual's household has been diagnosed with COVID-19;
  • The individual is providing care for a family member or member of the household who has been diagnosed with COVID-19;
  • A child or other person in the household for which the individual has primary caregiving responsibility is unable to attend school or another facility is closed as a direct result of the COVID-19 emergency, and the school or care is required for the individual to work;
  • The individual is unable to reach the place of employment because of a COVID-19 quarantine;
  • The individual is unable to reach the place of employment because a healthcare professional has advised him or her to self-quarantine due to COVID-19 concerns;
  • The individual was scheduled to commence employment and does not have a job or is unable to reach the job as a direct result of COVID-19;
  • The individual has become the breadwinner or major support for a household because the head of the household has died as a direct result of COVID-19;
  • The individual has quit his/her job as a direct result of COVID-19;
  • The individual was laid off as a direct result of COVID-19;
  • The individual's place of employment is closed as a direct result of COVID-19

In addition, on February 25, 2021, the U.S. Department of Labor issued guidance expanding PUA eligibility to the three groups below. ODJFS is working to implement system programming that will allow these individuals to apply for benefits:

  • Those previously receiving traditional unemployment benefits who refuse to return to work or refuse an offer of work because the workplace is not in compliance with local, state, or national health and safety standards directly related to COVID-19.
  • Those who provide services to an educational institution or educational service agency and are fully or partially unemployed as a direct result of COVID-19.
  • Those who are laid off or had their work hours reduced as a direct result of COVID-19.

There is no minimum income requirement for PUA. However, the federal Consolidated Appropriations Act of 2021 (the law that extended PUA benefits for up to 50 weeks) requires claimants to submit documentation of prior employment or self-employment for weeks of benefits they claim on or after January 31, 2021. It also requires a heightened level of identity verification at the outset of new claims filed on or after January 26, 2021.

While the PUA program was in effect, it was possible to receive PUA benefits for up to 79 weeks, for weeks of unemployment through the week ending September 4, 2021. Individuals with claims pending or under appeal at that time may receive retroactive benefits. For assistance, please call the PUA Call Center at (833) 604-0774. Click here to view an infographic with more information about the federal pandemic unemployment programs.

Acceptable work-search activities include, but are not limited to, the following:

  • Applying for jobs
  • Interviewing for suitable work
  • Attending a job fair
  • Creating a personal user profile on a professional networking site (such as LinkedIn)
  • Creating and maintaining a reemployment plan
  • Creating and maintaining a searchable, active resume on OhioMeansJobs.com
  • Completing a career profile in OhioMeansJobs.com
  • Any other good faith reemployment strategy reasonably expected to result in reemployment

If you are self-employed, allowable activities can include contacting clients or potential clients, submitting bids or proposals, attending training, or expanding your business beyond the services typically performed.

Please keep a record of the work-search activities that you conduct each week. Each week that you file a PUA claim, you will be asked to certify that you have met this work-search requirement. If you have, simply check the certification box.

If you worked as an independent contractor with reportable income, you could potentially qualify for PUA benefits if you were unemployed, partially employed, or unable or unavailable to work because the COVID-19 public health emergency severely limited your ability to continue performing your customary work activities and forced you to stop working.
While the PUA program was in effect, it was possible. For detailed guidance on this subject, please click here.
You might have been if you filed weekly claims for unemployment benefits because of COVID-19 at any time from July 26 through September 5, 2020. These supplemental payments were available to recipients of regular unemployment benefits, Pandemic Unemployment Assistance, Trade benefits, SharedWork Ohio benefits or extended unemployment benefits. Because of federal funding limitations, Lost Wages supplements were available for these six weeks only. The program is now closed.

While the PUA program was in effect, to be eligible for PUA, individuals could NOT be eligible for regular unemployment benefits. Additionally, they were required to meet one of the following COVID-19-related circumstances:

  • The individual has been diagnosed with COVID-19, or is experiencing symptoms and is seeking medical diagnosis;
  • A member of the individual's household has been diagnosed with COVID-19;
  • The individual is providing care for a family member or member of the household who has been diagnosed with COVID-19;
  • A child or other person in the household for which the individual has primary caregiving responsibility is unable to attend school or another facility is closed as a direct result of the COVID-19 emergency, and the school or care is required for the individual to work;
  • The individual is unable to reach the place of employment because of a COVID-19 quarantine;
  • The individual is unable to reach the place of employment because a healthcare professional has advised him or her to self-quarantine due to COVID-19 concerns;
  • The individual was scheduled to commence employment and does not have a job or is unable to reach the job as a direct result of COVID-19;
  • The individual has become the breadwinner or major support for a household because the head of the household has died as a direct result of COVID-19;
  • The individual has quit his/her job as a direct result of COVID-19;
  • The individual was laid off as a direct result of COVID-19;
  • The individual's place of employment is closed as a direct result of COVID-19

There is no minimum income requirement for PUA. However, new legislation requires most new claimants to submit documentation of prior employment or self-employment within 21 days of their application. It also requires a heightened level of identity verification at the outset of new claims. Important: you will receive a separate notice informing you of how to submit this documentation.

Federal and state law require unemployment claimants to search for work each week. At the height of the pandemic, the federal government allowed states to waive this requirement and encouraged states to restore it when conditions improved. The time is right to restore work-search requirements in Ohio, given the wide availability of vaccine protection and work opportunities in Ohio's markedly improving economy. Beginning the week of May 23, Ohioans who are not exempt under existing state law will be required to resume weekly work-search activities each week they file claims for unemployment benefits.
No, not necessarily. The balance shows the total remaining amount that would be available to you if you were to receive PUA for 79 weeks (the maximum number of PUA weeks available) and if the program were continuing. However, the PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

PUA Application Process

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

While the PUA program was in effect, the following documents and information were required.

  • Social Security number, date of birth and driver's license or state ID number
  • Name, address, telephone number, and valid email address
  • Name, address, telephone number and dates of employment for 2019 or 2020
  • Reason for unemployment
  • Dependent information (Spouse or Children), including Social Security number and date of birth
  • Banking information for direct deposit
  • Documentation of employment, self-employment, or planned commencement of employment or self-employment for the tax year prior to when you filed your original claim for benefits. Acceptable documents can include paycheck stubs, state or federal employer identification numbers, business licenses, tax documents, business receipts or a signed affidavit.

Legislation passed in December 2020 required most new claimants to provide the employment/self-employment documentation within 21 days of when they first applied for benefits. Existing claimants must provide this documentation either within 90 days of when they first applied or when they are requested to provide it by ODJFS, whichever is later. Important: you will receive a separate notice informing you of how to submit this documentation.

Here are examples of acceptable documents:

  • Photo Identification – Acceptable forms of photo ID include a copy of your passport, driver's license, state identification card, military identification, permanent resident card, or student identification card.
  • Full Legal Name – Acceptable documents to prove your full legal name include a copy of your valid driver's license, military identification, birth certificate, certificate of naturalization, certificate of citizenship, U.S. passport, foreign passport with visa, or other official document. If your full legal name is different from the one that appears on your documents, you must provide additional documents – for example, a marriage certificate, court order name change, or decree of divorce, disillusionment, or annulment.
  • Date of Birth – Acceptable documents to prove your date of birth include a copy of your valid driver's license, military identification, birth certificate, certificate of naturalization, certificate of citizenship, U.S. passport, foreign passport with visa, or other official document.
  • Legal Presence in the U.S. – Acceptable documents to prove your legal presence in the U.S. include a copy of your birth certificate, U.S. passport, certificate of naturalization, certificate of citizenship, or other official document.
  • Social Security Number – Acceptable documents to prove your Social Security number include a copy of your Social Security card, W-2 (Wage and Tax Statement) from the last complete tax year, 1099 form, or pay stub.  
  • Street Address – Acceptable documents to prove your street address include a bank statement, pay stub, W-2 (Wage and Tax Statement) from the last complete tax year, or 1099 form. If you listed a post office box as your mailing address, you must submit proof of ownership, such as a copy of PS Form 1093.
  • Bank Account – Acceptable documents to prove that your bank account is legitimate include a bank statement issued within the last 12 months or a copy of a voided check.
 

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

The only reason to appeal a denial of regular unemployment benefits is if you believe the decision was made in error.

We have partnered with Experian in order to verify your identity and speed up the time for you to receive your payments. This is NOT a credit inquiry. If you select "I Disagree," you may continue submitting your claim, but it will cause a delay of several weeks for both your eligibility determination and any benefits you may be owed. In addition, you will be required to submit documents to prove your identity.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

To ensure the security of your data. If you wish, after your application has been submitted, you can log in to your account, select the "View and Maintain Account Information" tab on the left side of the screen, and change your payment preference there.
The PUA system uses email communication to provide timely requests for more information and other updates. A future enhancement will allow for paper communication. In the meantime, we encourage you to consider setting up a free email account for this purpose.
If you can't provide the number of weeks you worked in each quarter, your weekly benefit payment will default to the minimum amount of $189 per week.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

Technical Errors and Troubleshooting

Yes. It's possible you may be eligible for retroactive benefits. In February 2021, the U.S. Department of Labor expanded the list of circumstances that could qualify someone for PUA. Some individuals whose weekly claims were denied prior to this time could potentially be eligible for retroactive benefits under the expanded circumstances. Completing this information will help us ensure that everyone eligible to receive PUA does, and that the Ohio Department of Job and Family Services meets our federal reporting requirements.

Please visit unemployment.ohio.gov, click on the "Report Identity Theft" button, and complete the form so that we can investigate. We also recommend that you visit annualcreditreport.com to see whether you may the victim of other types of identity theft. In addition, OhioAttorneyGeneral.gov/IdentityTheft has educational resources for Ohioans who believe they may be the victim of identity theft. For more information, please visit unemploymenthelp.ohio.gov/IdentityTheft.

Often, communications from scammers look very official. They instruct people to click on a link to obtain prize money or some kind of benefit. In reality, they're trying to trick people into providing their personal information. ODJFS does not send these types of emails. If you receive a notification that seems suspicious, and it asks you to give some personal information, don't click on any links. You can call your processing center or 1-877-644-6562 (1-877-OHIO-JOB) to see if it's legitimate.
Continue filing your application or weekly claim. However, before your claim can be processed, you will need to provide the requested documentation necessary to verify your identity.

Please visit unemployment.ohio.gov, click on the "Report Identity Theft" button, and complete the form so that we can investigate the claim that was filed and take appropriate actions. This can include correcting the 1099-G form that you were sent. We also recommend that you visit annualcreditreport.com to see whether you may the victim of other types of identity theft. In addition, OhioAttorneyGeneral.gov/IdentityTheft has educational resources for Ohioans who believe they may be the victim of identity theft. For more information, please visit unemploymenthelp.ohio.gov/IdentityTheft.

You will receive a confirmation email, but there may be a brief delay. Please do not submit another report. Thank you for your patience.

While the PUA program was in effect, this was the minimum PUA benefit amount. If you were asked to submit additional documentation, this amount may have appeared until your claim was processed.

It's possible you're using your log-in credentials for the regular unemployment website. Your log-in credentials for the PUA website will be different.
After submitting your application, log in to your account and go to the "View and Maintain Account Information" tab on the left side of the screen. You will be able to upload your 1099 there.
After submitting your application, log in to your account and go to the "View and Maintain Account Information" tab on the left side of the screen. Then click on "Upload 1040 Tax Document."
One possibility is that when you entered your phone number, you also may have checked the box saying that you don't have a phone number. When that happens, the system won't let you proceed.
After submitting your application, log in to your account and go to the "View and Maintain Account Information" tab on the left side of the screen. You will be able to update your banking information there. Staff cannot assist with this.
If you're not able to reset your password online, please call the PUA Call Center at (833) 604-0774.
You will need staff assistance. Please call the PUA Call Center at (833) 604-0774 or email PUA-Technical-Services@jfs.ohio.gov.
You will need to click on the button that says "Summary" so that you can verify that the answers you entered are correct. Then click on "Submit." This will certify your weekly claim and provide the next weeks, if any, to be claimed. If you would like to change any of your answers, click on "Previous" to change them.
You have two options. You can either enter new banking information or switch to debit card payments. If the payment was rejected because it was more than the bank will allow you to deposit in a given time period, you will need to use a different bank or switch to debit card payments. For security reasons, you can do this ONLY through self-service online. You will need to take one of these actions in order to receive the payment.
Log into your account at pua.unemployment.ohio.gov. In the left toolbar, click on "Issues and Determinations" under "View and Maintain Account Information." Click on the Issue Identification Number that you would like to provide documentation for. Then check the box to provide additional documentation and select "Next." On the next screen, select "Yes." Select the "Upload Document" button, add your document and click "Submit." To upload multiple documents, repeat these steps.
Please complete the Submit a Question form or call your processing center or 1-877-644-6562 (1-877-OHIO-JOB) to request a 1099 form. You will need this form to file your taxes.

You will need staff assistance. Please call the PUA Call Center at (833) 604-0774.

If unemployment benefits appear in your bank account as being paid, but you did not receive them, you should take the following actions: 

1. Call the unemployment office at 1-877-644-6562 (1-877-OHIO-JOB). If you have not already done so, they can help you change your PIN number. This will allow you to correct your banking information and begin the process of re-verifying your identity so that you can again receive benefits owed to you. The verification process may take some time, but we are working to minimize delays. 

2. Print, complete, and return the “Application for Unemployment Payment Replacement” that will be provided to you. After you complete this application, you must sign it in the presence of an authorized notary public. Many banks and other businesses offer notary public services, including many businesses that provide financial services, automobile title transfers, and shipping services. Your bank or public library may offer this service for free. After the application is notarized, please return it to the Office of Unemployment Insurance Operations by email, fax, or U.S. mail. The application provides instructions for how to do so. 

If you choose to return the completed notarized form by email, you will have to scan or photograph it first. The notary information and seal must be legible, or you will have to resubmit the document. Also note that the ODJFS email server is secure. However, we cannot guarantee the security of the document transmission from the originating email server to our secure email server. Please be cautious when sending from a public or non-secure location. 

After we receive your notarized response, we will conduct an investigation and make a determination. If your application is approved, you will receive the funds that were paid but which you did not receive. If it is denied, you will have the opportunity to file an appeal. Please be aware that it may take several weeks for us to complete an investigation, due to the volume of requests and the rigorous measures necessary to verify your identity. 

 3. Notify the FBI by making a report at IC3.gov. This will allow bureau investigators to notify the appropriate federal, state, or local law enforcement officials so that they can attempt to track down the individuals responsible for the theft. 

To view your payment history, select "View Claim Summary/Payment History" from the main menu under "Claim Details".

We have found no evidence of hacking of ODJFS systems. Typically, an account takeover involves criminals obtaining individuals' personal information from other sources and then using it to log into their victim's account to change information such as bank routing numbers.
ID_VERIFICATION@jfs.ohio.gov is a legitimate email used by ODJFS to collect information necessary for the agency to verify your identity. Stringent security protocols are in place for all ODJFS email accounts. These help ensure that information you provide will be kept secure. Please be aware that criminals are using sophisticated attacks to attempt to steal your information. If you receive texts or emails that say they're from ODJFS, carefully review all links to make sure they match official ODJFS links. Also check to see whether any email and web addresses match the actual underlying hyperlinks. To do this, hover your cursor over the links or right-click on them.

What to Expect After Applying

The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021. If you have questions about an existing claim, please complete the Submit a Question form or call the PUA Call Center at (832) 604-0774.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

The supplemental $300 Federal Pandemic Unemployment Compensation (FPUC) payments were available in Ohio through the week ending June 26, 2021. For more information, please visit jfs.ohio.gov/caa.
The program was intended as temporary relief for many Americans at a time when the virus was having the greatest impact on our economy. Ohio is in a much better place now, with an abundant supply of vaccines and many available jobs.

In an effort to reduce fraud, new legislation requires most existing PUA claimants to provide documentation of employment, self-employment, or planned commencement of employment or self-employment for the tax year prior to when they filed their original claim for benefits. Acceptable documents can include paycheck stubs, state or federal employer identification numbers, business licenses, tax documents, business receipts or a signed affidavit. This documentation must be provided within 90 days of the initial application or when requested by ODJFS, whichever is later.

Weekly claims are paid approximately five to seven days after they are approved.

The benefit amount will be similar to traditional unemployment benefits if you have proof of prior wages. Otherwise, the PUA weekly benefit is $189. To calculate your estimated weekly payment, see page 19 of the Worker's Guide to Unemployment Insurance.

Sometimes emails do not show up properly when opened on some models of iPhones. Please try opening the email on a desktop or laptop.

If you chose to receive benefits on a U.S. Bank ReliaCard, you may receive the card in the mail before funds are loaded onto it. Your card will be funded two to three business days after your claim has been approved. If you have questions about your ReliaCard, please visit usbankreliacard.com.