Pandemic Unemployment Programs: Frequently Asked Questions

If you have an overpayment, you are still claiming benefits, and your overpayment has not been waived, your weekly benefit will be offset until your overpayment is paid in full. If you disagree with the overpayment, you can log into your account to request a waiver or file a formal appeal. All overpayment notices contain instructions for how to do so. Be prepared to submit additional documentation to support your case. 

Federal and state law authorize the Ohio Department of Job and Family Services to waive the repayment of unemployment benefit overpayments if it is determined that the overpayment was not the claimant's fault and that repayment would be “contrary to equity and good conscience.” If you believe your claim meets those qualifications, you should request a waiver or file an appeal.

A provision of the second federal stimulus legislation – the Consolidated Appropriations Act of 2021, which was enacted in December 2020 – made clear that PUA was only for individuals not entitled to traditional unemployment benefits. As a result, everyone who received PUA benefits when they should have received traditional unemployment benefits will receive a notice stating that their PUA benefits are now denied. They also will be issued an overpayment.

If you received this notice, please do not be alarmed. We will walk you through the correct filing for traditional unemployment benefits and will manually reconcile any payments made to make certain you receive the benefits to which you are entitled. Also, we do have the authority to waive overpayments in certain circumstances.

If you are in this situation, and are due additional benefits after the manual reconciliation process, you will be issued a ReliaCard (if you do not already have one) containing the difference, if any, between the amount you were paid in PUA and the amount you were entitled to receive in traditional unemployment benefits. After four weeks from the card's issuance date, you may change your payment method to “direct deposit,” if you would like.

While the PUA program was in effect, to be eligible for PUA, individuals could NOT be eligible for regular unemployment benefits. Additionally, they were required to meet one of the following COVID-19-related eligibility circumstances:

• The individual has been diagnosed with COVID-19, or is experiencing symptoms and is seeking medical diagnosis;
• A member of the individual's household has been diagnosed with COVID-19;
• The individual is providing care for a family member or member of the household who has been diagnosed with COVID-19;
• A child or other person in the household for which the individual has primary caregiving responsibility is unable to attend school or another facility is closed as a direct result of the COVID-19 emergency, and the school or care is required for the individual to work;
• The individual is unable to reach the place of employment because of a COVID-19 quarantine;
• The individual is unable to reach the place of employment because a healthcare professional has advised him or her to self-quarantine due to COVID-19 concerns;
• The individual was scheduled to commence employment and does not have a job or is unable to reach the job as a direct result of COVID-19;
• The individual has become the breadwinner or major support for a household because the head of the household has died as a direct result of COVID-19;
• The individual has quit his/her job as a direct result of COVID-19;
• The individual was laid off as a direct result of COVID-19;
• The individual's place of employment is closed as a direct result of COVID-19

In addition, on February 25, 2021, the U.S. Department of Labor issued guidance expanding PUA eligibility to the three groups below. ODJFS is working to implement system programming that will allow these individuals to apply for benefits:

• Those previously receiving traditional unemployment benefits who refuse to return to work or refuse an offer of work because the workplace is not in compliance with local, state, or national health and safety standards directly related to COVID-19.
• Those who provide services to an educational institution or educational service agency and are fully or partially unemployed as a direct result of COVID-19.
• Those who are laid off or had their work hours reduced as a direct result of COVID-19.

There is no minimum income requirement for PUA. However, the federal Consolidated Appropriations Act of 2021 (the law that extended PUA benefits for up to 50 weeks) requires claimants to submit documentation of prior employment or self-employment for weeks of benefits they claim on or after January 31, 2021. It also requires a heightened level of identity verification at the outset of new claims filed on or after January 26, 2021.

While the PUA program was in effect, it was possible to receive PUA benefits for up to 79 weeks, for weeks of unemployment through the week ending September 4, 2021. Individuals with claims pending or under appeal at that time may receive retroactive benefits. For assistance, please call the PUA Call Center at (833) 604-0774. Click here to view an infographic with more information about the federal pandemic unemployment programs.

Acceptable work-search activities include, but are not limited to, the following:

• Applying for jobs
• Interviewing for suitable work
• Attending a job fair
• Creating a personal user profile on a professional networking site (such as LinkedIn)
• Creating and maintaining a reemployment plan
• Creating and maintaining a searchable, active resume on OhioMeansJobs.com
• Completing a career profile in OhioMeansJobs.com
• Any other good faith reemployment strategy reasonably expected to result in reemployment

If you are self-employed, allowable activities can include contacting clients or potential clients, submitting bids or proposals, attending training, or expanding your business beyond the services typically performed.

Please keep a record of the work-search activities that you conduct each week. Each week that you file a PUA claim, you will be asked to certify that you have met this work-search requirement. If you have, simply check the certification box.

While the PUA program was in effect, to be eligible for PUA, individuals could NOT be eligible for regular unemployment benefits. Additionally, they were required to meet one of the following COVID-19-related circumstances:

• The individual has been diagnosed with COVID-19, or is experiencing symptoms and is seeking medical diagnosis;
• A member of the individual's household has been diagnosed with COVID-19;
• The individual is providing care for a family member or member of the household who has been diagnosed with COVID-19;
• A child or other person in the household for which the individual has primary caregiving responsibility is unable to attend school or another facility is closed as a direct result of the COVID-19 emergency, and the school or care is required for the individual to work;
• The individual is unable to reach the place of employment because of a COVID-19 quarantine;
• The individual is unable to reach the place of employment because a healthcare professional has advised him or her to self-quarantine due to COVID-19 concerns;
• The individual was scheduled to commence employment and does not have a job or is unable to reach the job as a direct result of COVID-19;
• The individual has become the breadwinner or major support for a household because the head of the household has died as a direct result of COVID-19;
• The individual has quit his/her job as a direct result of COVID-19;
• The individual was laid off as a direct result of COVID-19;
• The individual's place of employment is closed as a direct result of COVID-19

There is no minimum income requirement for PUA. However, new legislation requires most new claimants to submit documentation of prior employment or self-employment within 21 days of their application. It also requires a heightened level of identity verification at the outset of new claims. Important: you will receive a separate notice informing you of how to submit this documentation.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

While the PUA program was in effect, the following documents and information were required.

• Social Security number, date of birth and driver's license or state ID number
• Name, address, telephone number, and valid email address
• Name, address, telephone number and dates of employment for 2019 or 2020
• Reason for unemployment
• Dependent information (Spouse or Children), including Social Security number and date of birth
• Banking information for direct deposit
• Documentation of employment, self-employment, or planned commencement of employment or self-employment for the tax year prior to when you filed your original claim for benefits. Acceptable documents can include paycheck stubs, state or federal employer identification numbers, business licenses, tax documents, business receipts or a signed affidavit.

Legislation passed in December 2020 required most new claimants to provide the employment/self-employment documentation within 21 days of when they first applied for benefits. Existing claimants must provide this documentation either within 90 days of when they first applied or when they are requested to provide it by ODJFS, whichever is later. Important: you will receive a separate notice informing you of how to submit this documentation.

Here are examples of acceptable documents:

• Photo Identification – Acceptable forms of photo ID include a copy of your passport, driver's license, state identification card, military identification, permanent resident card, or student identification card.
• Full Legal Name – Acceptable documents to prove your full legal name include a copy of your valid driver's license, military identification, birth certificate, certificate of naturalization, certificate of citizenship, U.S. passport, foreign passport with visa, or other official document. If your full legal name is different from the one that appears on your documents, you must provide additional documents – for example, a marriage certificate, court order name change, or decree of divorce, disillusionment, or annulment.
• Date of Birth – Acceptable documents to prove your date of birth include a copy of your valid driver's license, military identification, birth certificate, certificate of naturalization, certificate of citizenship, U.S. passport, foreign passport with visa, or other official document.
• Legal Presence in the U.S. – Acceptable documents to prove your legal presence in the U.S. include a copy of your birth certificate, U.S. passport, certificate of naturalization, certificate of citizenship, or other official document.
• Social Security Number – Acceptable documents to prove your Social Security number include a copy of your Social Security card, W-2 (Wage and Tax Statement) from the last complete tax year, 1099 form, or pay stub.  
• Street Address – Acceptable documents to prove your street address include a bank statement, pay stub, W-2 (Wage and Tax Statement) from the last complete tax year, or 1099 form. If you listed a post office box as your mailing address, you must submit proof of ownership, such as a copy of PS Form 1093.
• Bank Account – Acceptable documents to prove that your bank account is legitimate include a bank statement issued within the last 12 months or a copy of a voided check.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

The only reason to appeal a denial of regular unemployment benefits is if you believe the decision was made in error.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

Please visit unemployment.ohio.gov, click on the "Report Identity Theft" button, and complete the form so that we can investigate. We also recommend that you visit annualcreditreport.com to see whether you may the victim of other types of identity theft. In addition, OhioAttorneyGeneral.gov/IdentityTheft has educational resources for Ohioans who believe they may be the victim of identity theft. For more information, please visit unemploymenthelp.ohio.gov/IdentityTheft.

Please visit unemployment.ohio.gov, click on the "Report Identity Theft" button, and complete the form so that we can investigate the claim that was filed and take appropriate actions. This can include correcting the 1099-G form that you were sent. We also recommend that you visit annualcreditreport.com to see whether you may the victim of other types of identity theft. In addition, OhioAttorneyGeneral.gov/IdentityTheft has educational resources for Ohioans who believe they may be the victim of identity theft. For more information, please visit unemploymenthelp.ohio.gov/IdentityTheft.

While the PUA program was in effect, this was the minimum PUA benefit amount. If you were asked to submit additional documentation, this amount may have appeared until your claim was processed.

You will need staff assistance. Please call the PUA Call Center at (833) 604-0774.

If unemployment benefits appear in your bank account as being paid, but you did not receive them, you should take the following actions: 

1. Call the unemployment office at 1-877-644-6562 (1-877-OHIO-JOB). If you have not already done so, they can help you change your PIN number. This will allow you to correct your banking information and begin the process of re-verifying your identity so that you can again receive benefits owed to you. The verification process may take some time, but we are working to minimize delays. 

2. Print, complete, and return the “Application for Unemployment Payment Replacement” that will be provided to you. After you complete this application, you must sign it in the presence of an authorized notary public. Many banks and other businesses offer notary public services, including many businesses that provide financial services, automobile title transfers, and shipping services. Your bank or public library may offer this service for free. After the application is notarized, please return it to the Office of Unemployment Insurance Operations by email, fax, or U.S. mail. The application provides instructions for how to do so. 

If you choose to return the completed notarized form by email, you will have to scan or photograph it first. The notary information and seal must be legible, or you will have to resubmit the document. Also note that the ODJFS email server is secure. However, we cannot guarantee the security of the document transmission from the originating email server to our secure email server. Please be cautious when sending from a public or non-secure location. 

After we receive your notarized response, we will conduct an investigation and make a determination. If your application is approved, you will receive the funds that were paid but which you did not receive. If it is denied, you will have the opportunity to file an appeal. Please be aware that it may take several weeks for us to complete an investigation, due to the volume of requests and the rigorous measures necessary to verify your identity. 

 3. Notify the FBI by making a report at IC3.gov. This will allow bureau investigators to notify the appropriate federal, state, or local law enforcement officials so that they can attempt to track down the individuals responsible for the theft. 

To view your payment history, select "View Claim Summary/Payment History" from the main menu under "Claim Details".

The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021. If you have questions about an existing claim, please complete the Submit a Question form or call the PUA Call Center at (832) 604-0774.

PUA applications are no longer being accepted. The PUA program expired across the nation in early September 2021. In Ohio, PUA ended on September 4, 2021.

In an effort to reduce fraud, new legislation requires most existing PUA claimants to provide documentation of employment, self-employment, or planned commencement of employment or self-employment for the tax year prior to when they filed their original claim for benefits. Acceptable documents can include paycheck stubs, state or federal employer identification numbers, business licenses, tax documents, business receipts or a signed affidavit. This documentation must be provided within 90 days of the initial application or when requested by ODJFS, whichever is later.

The benefit amount will be similar to traditional unemployment benefits if you have proof of prior wages. Otherwise, the PUA weekly benefit is $189. To calculate your estimated weekly payment, see page 19 of the Worker's Guide to Unemployment Insurance.

If you chose to receive benefits on a U.S. Bank ReliaCard, you may receive the card in the mail before funds are loaded onto it. Your card will be funded two to three business days after your claim has been approved. If you have questions about your ReliaCard, please visit usbankreliacard.com.