Yes. It's possible you may be eligible for retroactive benefits. In February 2021, the U.S. Department of Labor expanded the list of
circumstances that could qualify someone for PUA. Some individuals whose weekly claims were denied prior to this time could potentially be eligible for retroactive benefits under the expanded circumstances. Completing this information will help us ensure that everyone eligible to receive PUA does, and that the Ohio Department of Job and Family Services meets our federal reporting requirements.
Often, communications from scammers look very official. They instruct people to click on a link to obtain prize money or some kind of benefit. In reality, they're trying to trick people into providing their personal information. ODJFS does not send these types of emails. If you receive a notification that seems suspicious, and it asks you to give some personal information, don't click on any links. You can call your processing center or 1-877-644-6562 (1-877-OHIO-JOB) to see if it's legitimate.
Continue filing your application or weekly claim. However, before your claim can be processed, you will need to provide the requested documentation necessary to verify your identity.
You will receive a confirmation email, but there may be a brief delay. Please do not submit another report. Thank you for your patience.
While the PUA program was in effect, this was the minimum PUA benefit amount. If you were asked to submit additional documentation, this amount may have appeared until your claim was processed.
It's possible you're using your log-in credentials for the regular unemployment website. Your log-in credentials for the PUA website will be different.
After submitting your application, log in to your account and go to the "View and Maintain Account Information" tab on the left side of the screen. You will be able to upload your 1099 there.
After submitting your application, log in to your account and go to the "View and Maintain Account Information" tab on the left side of the screen. Then click on "Upload 1040 Tax Document."
One possibility is that when you entered your phone number, you also may have checked the box saying that you don't have a phone number. When that happens, the system won't let you proceed.
After submitting your application, log in to your account and go to the "View and Maintain Account Information" tab on the left side of the screen. You will be able to update your banking information there. Staff cannot assist with this.
If you're not able to reset your password online, please call the PUA Call Center at (833) 604-0774.
You will need to click on the button that says "Summary" so that you can verify that the answers you entered are correct. Then click on "Submit." This will certify your weekly claim and provide the next weeks, if any, to be claimed. If you would like to change any of your answers, click on "Previous" to change them.
You have two options. You can either enter new banking information or switch to debit card payments. If the payment was rejected because it was more than the bank will allow you to deposit in a given time period, you will need to use a different bank or switch to debit card payments. For security reasons, you can do this ONLY through self-service online. You will need to take one of these actions in order to receive the payment.
Log into your account at
pua.unemployment.ohio.gov. In the left toolbar, click on "Issues and Determinations" under "View and Maintain Account Information." Click on the Issue Identification Number that you would like to provide documentation for. Then check the box to provide additional documentation and select "Next." On the next screen, select "Yes." Select the "Upload Document" button, add your document and click "Submit." To upload multiple documents, repeat these steps.
Please complete the
Submit a Question form or call your processing center or 1-877-644-6562 (1-877-OHIO-JOB) to request a 1099 form. You will need this form to file your taxes.
You will need staff assistance. Please call the PUA Call Center at (833) 604-0774.
If unemployment benefits appear in your bank account as being paid, but you did not receive them, you should take the following actions:
1. Call the unemployment office at 1-877-644-6562 (1-877-OHIO-JOB). If you have not already done so, they can help you change your PIN number. This will allow you to correct your banking information and begin the process of re-verifying your identity so that you can again receive benefits owed to you. The verification process may take some time, but we are working to minimize delays.
2. Print, complete, and return the “Application for Unemployment Payment Replacement” that will be provided to you. After you complete this application, you must sign it in the presence of an authorized notary public. Many banks and other businesses offer notary public services, including many businesses that provide financial services, automobile title transfers, and shipping services. Your bank or public library may offer this service for free. After the application is notarized, please return it to the Office of Unemployment Insurance Operations by email, fax, or U.S. mail. The application provides instructions for how to do so.
If you choose to return the completed notarized form by email, you will have to scan or photograph it first. The notary information and seal must be legible, or you will have to resubmit the document. Also note that the ODJFS email server is secure. However, we cannot guarantee the security of the document transmission from the originating email server to our secure email server. Please be cautious when sending from a public or non-secure location.
After we receive your notarized response, we will conduct an investigation and make a determination. If your application is approved, you will receive the funds that were paid but which you did not receive. If it is denied, you will have the opportunity to file an appeal. Please be aware that it may take several weeks for us to complete an investigation, due to the volume of requests and the rigorous measures necessary to verify your identity.
3. Notify the FBI by making a report at IC3.gov. This will allow bureau investigators to notify the appropriate federal, state, or local law enforcement officials so that they can attempt to track down the individuals responsible for the theft.
To view your payment history, select "View Claim Summary/Payment History" from the main menu under "Claim Details".
We have found no evidence of hacking of ODJFS systems. Typically, an account takeover involves criminals obtaining individuals' personal information from other sources and then using it to log into their victim's account to change information such as bank routing numbers.
ID_VERIFICATION@jfs.ohio.gov is a legitimate email used by ODJFS to collect information necessary for the agency to verify your identity. Stringent security protocols are in place for all ODJFS email accounts. These help ensure that information you provide will be kept secure. Please be aware that criminals are using sophisticated attacks to attempt to steal your information. If you receive texts or emails that say they're from ODJFS, carefully review all links to make sure they match official ODJFS links. Also check to see whether any email and web addresses match the actual underlying hyperlinks. To do this, hover your cursor over the links or right-click on them.