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Coronavirus and Unemployment Insurance Benefits: Employee Resource Hub

If you are out of work as a result of COVID-19, please review our key resource links and frequently asked questions to find out more about applying for unemployment and what you can expect after submitting a claim.

Latest News

Wondering what your claim or payment status means? Click here for an explanation of key messages.
If you are filing for unemployment, our step-by-step guide will assist you through the process with ease. Click here to access it now.
If you feel that your workplace presents an unsafe working environment, you can report those conditions to your local health departments here.

Jump to FAQ categories by selecting topics below:

Most Popular Questions

What does my claims status mean (allowed, pending or denied)?
  • If your claim shows as "allowed" but your weeks are showing as "denied," you will need staff assistance. Please call (877) OHIO-JOB (1-877-644-6562) or TTY at (888) 642-8203.
  • If your claim shows as "pending," this means we are still processing it, and there is nothing more you need to do. If you received a confirmation number, rest assured your claim is in process, and you will receive the full amount to which you are entitled.
  • If your claim shows a determination of "0-0" while it is pending, this means we are still processing your claim, and there is nothing more you need to do. If you received a confirmation number, rest assured your claim is in process, and you will receive the full amount to which you are entitled.
  • If your claim shows as "denied," each claim is different, but it could have been because you earned more money than your weekly benefit amount or because you did not select "yes" that you were physically able and available to work or.

    When you file your weekly claims, be sure to confirm that you were available to work and physically able to work. Answering that you were unable to work because your place of business was closed due to COVID-19 is not what the question is asking. Selecting "No" to these questions may result in your weekly claims being denied. If you believe your claim was denied in error, you may file an appeal. Please see your determination letter for instructions on how to file an appeal.
  • If when you submit a weekly claim you are asked to answer additional questions, please respond immediately as this will help expedite processing.
What does my payment status mean (paid, paid $0, pending or break in claim)?
  • If your payment shows as "paid" and a date is listed, this means you should receive payment in your account or on your debit card within 24 to 48 hours after that date.
  • If your payment shows as "paid" and the amount is listed as $0, this means you should receive payment in your account or on your debit card within 24 to 48 hours. Once the payment is finalized, the amount will be updated.
  • If your payment shows as "pending," this means we are still processing it, and there is nothing more you need to do. If you received a confirmation number, rest assured your claim is in process, and you will receive the full amount to which you are entitled.
  • If your payment shows as "break in claim," you need staff intervention. Please call (877) OHIO-JOB (1-877-644-6562) or TTY at (888) 642-8203. Breaks in claim occur if you had to stop and then restart your claim (for example, if you earned more than your weekly benefit amount), but more than seven days lapsed between the stopping and starting.
When will I receive my first payment?

Your first payment will begin processing after a) you receive your eligibility determination AND b) you file your first weekly claim. We are working as quickly as possible to process a record number of claims. Currently, we are at least one week behind schedule in payment distribution. Each claim is important to us, and we understand the urgency of providing you with the resources you need to support your family. Please note:

  • All benefits will be retroactive to the date you became eligible. If your claim is identified as needing to be backdated, you will receive an email with more information.
  • Any delays in processing will not affect your total benefit amount.
  • For fastest payment processing, choose direct deposit.
Why was my application denied?

Each claim is different, but sometimes unemployment applications are denied because the applicant didn’t earn at least $269 in the “base period” of their claim. This a requirement for traditional state unemployment benefits. Please refer to the Claimant Affidavit portion of your New Claim Instruction Sheet. It should show the information provided by the employer(s) during the base period for the claim. If the weeks and wages that are reported do not meet the minimum monetary requirement, the claim will be disallowed because it is considered to be “monetarily ineligible.” The Affidavit provides an opportunity for you to review the information that is being used to establish your claim. It also provides you with an opportunity to submit corrections.

If you believe your application was denied in error, you may file an appeal. Please read your determination letter for instructions on how to do so. You will need to provide the number of weeks that you worked, plus supporting documentation of your wages (such as pay stubs).

In addition, even if you are ineligible for traditional unemployment, you may be eligible for the Pandemic Unemployment Assistance program offered through the federal CARES Act. Visit unemploymenthelp.ohio.gov/expandedeligibility for updates.

Why was my weekly claim denied?
Each claim is different, but sometimes weekly claims are denied because the individual was not mentally or physically able or available to work, or earned more money than their weekly benefit amount. If received a determination letter stating that your weeks were denied and you believe your claim was denied in error, you may file an appeal. Please see your determination letter for instructions on how to appeal. If you did not receive a determination letter and your weeks were denied, your claim needs staff assistance. Please call (877) OHIO-JOB (1-877-644-6562) or TTY at (888) 642-8203.
What is being done for unemployed individuals who still cannot access unemployment? Phones (when the only option is to call) and website are not working.

We apologize for your difficulties. The high claims volume has slowed processing times, but our unemployment team is working hard to process claims and distribute payments as quickly as possible. They are adding more customer service representatives and have expanded call center hours to 7 a.m. to 7 p.m. weekdays, 9 a.m. to 5 p.m. Saturdays, and 9 a.m. to 1 p.m. Sundays. In addition, all benefits will be retroactive to the date claimants became eligible.

Please know that each claim is important to us. We understand the frustration the website and call center issues have caused during what is already a stressful time. We also understand the urgency of providing Ohioans with the resources they need to support their families. We are grateful for everyone's patience as we build our capacity to process this unprecedented number of claims and assist all the Ohioans who need help.

It looks like I have a new correspondence in my inbox. Why can’t I open it?

It may take 24 hours before you can view some correspondence. Typically, you will be able to view it once you receive an email notification that the correspondence is available. However, the high claims volume has caused delays in correspondence processing, and our system has sometimes generated email notifications before correspondence is available to view.

Additionally, if you have a correspondence that says it is a request for information, you will not be able to open it if the deadline for responding has passed.

Do I need to apply for the additional $600 per week, known as Federal Pandemic Unemployment Compensation (or "FPUC")?
No. There is nothing additional that is needed from you to receive FPUC. It is paid automatically until July 25, 2020. The first payment will include any retroactive payments for which you may be eligible, dating as far back as March 29, 2020.
Will the additional $600 per week (FPUC) be issued as part of my regular benefits, or separately?

The additional $600 per week will be paid via a separate weekly payment and will appear on your pay stubs with the designation "FAC". It will be paid until July 25, 2020 as long as you are still eligible for unemployment benefits. The first payment will include any retroactive payments for which you may be eligible, dating as far back as March 29, 2020.

It will be applied to multiple programs, including but not limited to regular unemployment benefits, Pandemic Unemployment Assistance benefits, Trade benefits, and SharedWork Ohio benefits.

Who is eligible to receive the additional 13 weeks of benefits available through the Pandemic Extended Unemployment Compensation (or "PEUC") program?
The PEUC program authorizes up to 13 weeks of additional benefits for those who exhaust their maximum 26 weeks of regular unemployment benefits on or after July 1, 2019. Additionally, claimants must also have no rights to regular unemployment benefits under any other state or federal law, and they must be able and available to work. This program is available from March 29, 2020 to December 26, 2020.
Will the extended 13 weeks of benefits available through the PEUC program be automatic?
No, it will not be automatic, but you can easily apply. If your maximum 26 weeks of regular unemployment benefits are about to expire, or if they previously expired after July 1, 2019, the Ohio Department of Job and Family Services will send you a written notice with instructions explaining how to apply.

CARES Act Details

Do I need to apply for the additional $600 per week, known as Federal Pandemic Unemployment Compensation (or "FPUC")?
No. There is nothing additional that is needed from you to receive FPUC. It is paid automatically until July 25, 2020. The first payment will include any retroactive payments for which you may be eligible, dating as far back as March 29, 2020.
Will the additional $600 per week (FPUC) be issued as part of my regular benefits, or separately?

The additional $600 per week will be paid via a separate weekly payment and will appear on your pay stubs with the designation "FAC". It will be paid until July 25, 2020 as long as you are still eligible for unemployment benefits. The first payment will include any retroactive payments for which you may be eligible, dating as far back as March 29, 2020.

It will be applied to multiple programs, including but not limited to regular unemployment benefits, Pandemic Unemployment Assistance benefits, Trade benefits, and SharedWork Ohio benefits.

Who is eligible to receive the additional 13 weeks of benefits available through the Pandemic Extended Unemployment Compensation (or "PEUC") program?
The PEUC program authorizes up to 13 weeks of additional benefits for those who exhaust their maximum 26 weeks of regular unemployment benefits on or after July 1, 2019. Additionally, claimants must also have no rights to regular unemployment benefits under any other state or federal law, and they must be able and available to work. This program is available from March 29, 2020 to December 26, 2020.
Will the extended 13 weeks of benefits available through the PEUC program be automatic?
No, it will not be automatic, but you can easily apply. If your maximum 26 weeks of regular unemployment benefits are about to expire, or if they previously expired after July 1, 2019, the Ohio Department of Job and Family Services will send you a written notice with instructions explaining how to apply.
How long will it take to process my application so that I can start receiving the extended 13 weeks of benefits available through the PEUC program?
Once you are determined to be eligible for the PEUC program, payments will be issued on a routine weekly or biweekly basis by your preferred payment method (debit card or electronic funds transfer).
How much will I receive during the extended 13 weeks of benefits available through the PEUC program?
You will receive the same amount you received prior to exhausting your regular unemployment benefits plus the additional $600 per week, known as Federal Pandemic Unemployment Compensation (or “FPUC”). FPUC is available through July 25, 2020.
How should I file weekly claims for the extended 13 weeks of benefits available through the PEUC program?
Once you are approved, you should file weekly PEUC claims the same way you file regular unemployment claims at unemployment.ohio.gov.
How does the extended 13 weeks of benefits available through the PEUC program affect other federal benefit programs?

If you are receiving other federal benefits – such as Trade Readjustment Allowance (TRA) or Pandemic Unemployment Assistance (PUA) – you must exhaust PEUC benefits before receiving benefits from other programs. You will receive a notification to file a PEUC application, and you must comply in order to receive future benefits. If you exhaust PEUC benefits, your claim may automatically convert to the appropriate program type, if eligible.

Please note: If you receive PEUC benefits, that could reduce what you are eligible to receive from other programs. For example, TRA is available for a maximum of 26 weeks.

Unemployment Eligibility

I have been asked not to report to work due to coronavirus (COVID-19). Am I eligible for unemployment benefits?

Yes, unemployment benefits will be available for eligible Ohioans who are asked by a medical professional, local health authority, or employer to be isolated or quarantined because of COVID-19, even if they are not actually diagnosed with COVID-19.

I was laid off by my employer due to my employer's loss of production caused by COVID-19. Am I eligible for unemployment benefits?

Yes, unemployment benefits will be available for eligible Ohioans who lose their job due to their employer's loss of production caused by COVID-19.

I am a self-employed independent contractor without work. Are 1099 employees eligible for unemployment benefits?

You may be eligible for the Pandemic Unemployment Assistance program offered through the federal CARES Act. This program expands eligibility to those who were self-employed before the pandemic. For additional details, please visit unemploymenthelp.ohio.gov/expandedeligibility and follow our official accounts on Twitter and Facebook.

I received tips as part of my income. How do tips impact my unemployment benefits?

This depends how the employer reported the employee's wages. If the employer reported tips as part of the employee's wages, it would be reflected on his or her tax reporting and, therefore, the unemployment benefit would be based on wages with tips. If the employer did not include tips in reported wages, employees will need to file an affidavit with their tipped wages for ODJFS to review.

I am a part-time temporary employee now not working at all. Am I eligible for unemployment benefits?

If you were employed for at least 20 weeks during the period beginning October 1, 2018, and ending September 30, 2019, and you earned an average weekly wage of $269 during the time you were employed, you may be eligible for unemployment benefits.

If you do not meet the $269 per week threshold, you may be eligible for the Pandemic Unemployment Assistance program offered through the federal CARES Act. For additional details, please visit unemploymenthelp.ohio.gov/expandedeligibility and follow our official accounts on Twitter and Facebook.

I am still working but am working fewer hours. Am I eligible for unemployment benefits?

Individuals who are partially unemployed due to lack of work may be eligible for benefits. Any earnings from employment during the week claimed may reduce the amount of benefits paid. Earnings equal to or less than 20% of a claimant's weekly benefit amount will not reduce the amount of benefits paid. Earnings over 20% of the weekly benefit amount will reduce the benefit payment dollar for dollar. Earnings equal to or over the benefit amount will result in no benefits for that week.

I have already exhausted my unemployment benefits for the year. Is there any way for me to receive additional unemployment benefits?

Yes. The federal Coronavirus Aid, Relief, and Economic Security (CARES) Act, which was signed into law on March 27, created the Pandemic Emergency Unemployment Compensation program, which will provide an additional 13 weeks of benefits for those who have exhausted their benefits for the year. The benefit amount will be similar to traditional unemployment benefits, plus an additional $600. Necessary system programming to enable these payments is underway. Benefits will be retroactive to the date claimants became eligible. More information will be provided soon. In the meantime, follow our official accounts on Twitter and Facebook for updates.

I am a child care provider laid off from a child care center. Am I eligible for unemployment benefits?

Individuals who are laid off because of a COVID-19-related businesses closure may be eligible for benefits. Some child care facilities may be affiliated with churches or other organizations that are not required by law to pay unemployment insurance taxes. In those cases, the employee may not be covered.

I am on Family Medical Leave Act (FMLA) leave through my employer. Am I eligible for unemployment benefits?

No. Unemployment benefits are available only if you are unemployed. Employees on FMLA through their employer are not unemployed.

I was denied for regular unemployment because I didn’t earn at least $269 during the base period. Could the new federal stimulus programs help me?
Yes, you may be eligible for the Pandemic Unemployment Assistance program offered through the federal CARES Act. For additional details, please visit unemploymenthelp.ohio.gov/expandedeligibility and follow our official accounts on Twitter and Facebook.
My place of employment is still open, but I am choosing to stay home to care for my children and/or family members. Am I eligible for unemployment benefits?

You may be eligible for the Pandemic Unemployment Assistance program offered through the federal CARES Act. For additional details, please visit unemploymenthelp.ohio.gov/expandedeligibility and follow our official accounts on Twitter and Facebook.

If my employer has called me back to work, but I have health concerns or don’t have child care, can I refuse and still receive unemployment benefits?

Returning to work during the pandemic is a delicate balance of gradually re-opening the economy while providing safe working environments. ODJFS is required by law to ensure that unemployment benefits are issued in accordance with established eligibility requirements. We first encourage employers to engage in dialogue with an employee who expresses reluctance to return to work about the measures that employers are taking to help employees feel safe. It is our expectation that in most situations employers and employees will be able to work together to ensure a safe environment for employees to return to work. Individuals who feel that their workplace presents an unsafe working environment can report those conditions to their local health departments at this URL: https://odh.ohio.gov/wps/portal/gov/odh/find-local-health-districts.

The ODJFS process for determining whether to deny unemployment benefits for a refusal to return to work existed prior to the pandemic. The analysis centers around whether good cause exists for refusing an offer of suitable work. That determination involves these factors: prior training and work experience, wages and benefits, travel distance, shift and hours, health and physical fitness, and health and safety. Also as part of the process, facts will be sought from both the employer and employee, and each party will have an opportunity to appeal the decision to the Unemployment Compensation Review Commission.

Why was my application denied?

Each claim is different, but sometimes unemployment applications are denied because the applicant didn’t earn at least $269 in the “base period” of their claim. This a requirement for traditional state unemployment benefits. Please refer to the Claimant Affidavit portion of your New Claim Instruction Sheet. It should show the information provided by the employer(s) during the base period for the claim. If the weeks and wages that are reported do not meet the minimum monetary requirement, the claim will be disallowed because it is considered to be “monetarily ineligible.” The Affidavit provides an opportunity for you to review the information that is being used to establish your claim. It also provides you with an opportunity to submit corrections.

If you believe your application was denied in error, you may file an appeal. Please read your determination letter for instructions on how to do so. You will need to provide the number of weeks that you worked, plus supporting documentation of your wages (such as pay stubs).

In addition, even if you are ineligible for traditional unemployment, you may be eligible for the Pandemic Unemployment Assistance program offered through the federal CARES Act. Visit unemploymenthelp.ohio.gov/expandedeligibility for updates.

Do I have to use my paid vacation leave before I'm eligible for unemployment?
If you are still receiving pay from your employer through paid sick leave or paid vacation, you are not eligible for unemployment benefits.

Unemployment Application Process

How do I apply for unemployment benefits?

Applying online is the quickest way to start receiving unemployment benefits. To apply online, go to unemployment.ohio.gov. Click here for a step-by-step guide to applying online. If you don't have access to a computer, you can apply by phone by calling 877-644-6562. Call center hours have been extended to Monday through Friday 7 a.m. to 7 p.m., Saturdays 9 a.m. to 5 p.m., and Sundays 9 a.m. to 1 p.m. Note that it is not possible to apply for unemployment benefits in person.

What information do I need to apply for unemployment benefits?

You will need:

  • Your Social Security number
  • Your driver's license or state ID number
  • Your name, address, telephone number, and email address
  • Name, address, telephone number, and dates of employment for your most recent employer
  • If you have dependents, their names, Social Security numbers, and birth dates
  • If claiming dependents, your spouse's name, Social Security number, and birth date
  • If you are not a U.S. citizen or national, alien registration number and expiration date
  • Your regular occupation and job skills
  • If you had out-of-state employment, have worked for the federal government, or are separated from military service, more information is required, including:
    • Form DD-214, member 4 copy (for military service)
    • SF-8 or SF-50 form (for federal government employment)
How do I reset my PIN?

If your PIN is not working or if you have been locked out, please call 1-866-962-4064 to verify your identity and request a new temporary PIN. Staff are available 7 a.m. to 7 p.m. weekdays, 9 a.m. to 5 p.m. Saturdays, and 9 a.m. to 1 p.m. Sundays.

How should tipped workers calculate their weekly wages?

Tips should be included in reported earnings. Employers report quarterly earnings, which include the tips that employees report for each pay period. Those reports are used to determine the claimant's average weekly wage. If the employer did not include tips in reported wages, employees will need to file an affidavit with their tipped wages for ODJFS to review.

What are the guidelines for entering bank account information in my online application?
Use numbers only when entering the account and routing number. Do not enter special characters or letters. Also, do not copy and paste the account or routing number.
Can I file my application on my mobile device?
Yes, you can use the web browser on your mobile devise to apply online. Please use caution when entering information to make sure that what you type is accurate, including your Social Security number and bank account number.
As a foster parent, can I add my foster children as dependents on my unemployment application?
No, the only dependents that may be claimed for the purposes of unemployment are natural children, stepchildren, and adopted children.
I cannot upload the documents that are requested. Where should I email them?
You can email documents to JFS.UI_Respond@jfs.ohio.gov. Be sure to include your name and address. While our system is secure, we cannot guarantee the security of the email system you use to send your email. We recommend that you send through a secure email system.
I made an error on my application. How do I correct it?
You can adjust most things on your application by logging in to your unemployment account at unemployment.ohio.gov.
Do I need to include a mass-layoff number in my application?

You no longer need to include a mass-layoff number. If you submitted your application previously and did not include a mass-layoff number, your claim will still be processed and there is no need to adjust your application.

Should I continue to appeal a denial of regular unemployment benefits if I think I might be eligible for the PUA program?

The only reason to appeal a denial of regular unemployment benefits is if you believe the decision was made in error. If you think you might be eligible for the PUA program, but you have an appeal for regular unemployment in process or you’re still waiting on your determination for regular unemployment, go ahead and apply for the PUA program. This will not negatively impact your existing application for regular unemployment benefits.

To apply for the PUA program, click here.

Technical Errors, Notifications and Troubleshooting

What is being done for unemployed individuals who still cannot access unemployment? Phones (when the only option is to call) and website are not working.

We apologize for your difficulties. The high claims volume has slowed processing times, but our unemployment team is working hard to process claims and distribute payments as quickly as possible. They are adding more customer service representatives and have expanded call center hours to 7 a.m. to 7 p.m. weekdays, 9 a.m. to 5 p.m. Saturdays, and 9 a.m. to 1 p.m. Sundays. In addition, all benefits will be retroactive to the date claimants became eligible.

Please know that each claim is important to us. We understand the frustration the website and call center issues have caused during what is already a stressful time. We also understand the urgency of providing Ohioans with the resources they need to support their families. We are grateful for everyone's patience as we build our capacity to process this unprecedented number of claims and assist all the Ohioans who need help.

It looks like I have a new correspondence in my inbox. Why can’t I open it?

It may take 24 hours before you can view some correspondence. Typically, you will be able to view it once you receive an email notification that the correspondence is available. However, the high claims volume has caused delays in correspondence processing, and our system has sometimes generated email notifications before correspondence is available to view.

Additionally, if you have a correspondence that says it is a request for information, you will not be able to open it if the deadline for responding has passed.

I received an error message when trying to file my application or weekly claim. What can I do?

We have seen errors related simply to web browsers. Please try clearing the cache/history in your web browser and try filing one more time. If you do not know how to clear the browser cache, an internet search mentioning your browser by name (e.g., Firefox, Safari, Chrome, etc.) should provide helpful results. Also please do not use the "back" button on your browser.

I am receiving a message that I can't file my weekly claim until Sunday. Why would I be unable to file a claim?

Once you file your application for unemployment, you cannot claim a week of benefits until the week has ended on Saturday at midnight. Instructions for claiming your first week are included on the New Claim Instruction Sheet, which all claimants receive after their applications are processed. Please note that unemployment benefits will be retroactive to the time that you became eligible. Any delays in submitting an application will not affect the benefit amount you will receive.

I am receiving notifications that I am required to search for work or conduct work-search activities. Am I required to be searching for work when very little work is available?

No. If you submitted your application without including the mass-layoff number, you may be receiving these notifications. Please ignore them. Your application and weekly claims will still be processed. You do not need to adjust your application.

I received a notification that I need to verify the Social Security number for myself or my dependents, but I need a replacement Social Security card, and the Social Security offices are closed. What can I do?

Call your local Social Security office. To find the number, visit https://secure.ssa.gov/ICON/main.jsp. When speaking with Social Security staff, request a "Numi Lite" form, which is a verification of your Social Security number. You can then email this form to UI_Respond@jfs.ohio.gov.

I got married since I made an account to previously file for unemployment, and the website will not let me change my last name. What should I do?

For the time being, you should continue with the application process using your former name. At the same time, you will need to submit proof of your name change, such as a copy of your Social Security card or your marriage license. You can send it either via email to UI_Respond@jfs.ohio.gov or by fax to 614-466-7449. It is recommended that you also include your former information in addition to the new information when sending in your request for a name change.

I tried to reset my PIN online and got an error message. What should I do?
Our apologies for that. You will need to either speak to an agent or else get help via the website’s chat feature. Call center hours have been extended to Monday through Friday 7 a.m. to 7 p.m., Saturdays 9 a.m. to 5 p.m., and Sundays 9 a.m. to 1 p.m. The number is 877-644-6562.
What does my claims status mean (allowed, pending or denied)?
  • If your claim shows as "allowed" but your weeks are showing as "denied," you will need staff assistance. Please call (877) OHIO-JOB (1-877-644-6562) or TTY at (888) 642-8203.
  • If your claim shows as "pending," this means we are still processing it, and there is nothing more you need to do. If you received a confirmation number, rest assured your claim is in process, and you will receive the full amount to which you are entitled.
  • If your claim shows a determination of "0-0" while it is pending, this means we are still processing your claim, and there is nothing more you need to do. If you received a confirmation number, rest assured your claim is in process, and you will receive the full amount to which you are entitled.
  • If your claim shows as "denied," each claim is different, but it could have been because you earned more money than your weekly benefit amount or because you did not select "yes" that you were physically able and available to work or.

    When you file your weekly claims, be sure to confirm that you were available to work and physically able to work. Answering that you were unable to work because your place of business was closed due to COVID-19 is not what the question is asking. Selecting "No" to these questions may result in your weekly claims being denied. If you believe your claim was denied in error, you may file an appeal. Please see your determination letter for instructions on how to file an appeal.
  • If when you submit a weekly claim you are asked to answer additional questions, please respond immediately as this will help expedite processing.
What does my payment status mean (paid, paid $0, pending or break in claim)?
  • If your payment shows as "paid" and a date is listed, this means you should receive payment in your account or on your debit card within 24 to 48 hours after that date.
  • If your payment shows as "paid" and the amount is listed as $0, this means you should receive payment in your account or on your debit card within 24 to 48 hours. Once the payment is finalized, the amount will be updated.
  • If your payment shows as "pending," this means we are still processing it, and there is nothing more you need to do. If you received a confirmation number, rest assured your claim is in process, and you will receive the full amount to which you are entitled.
  • If your payment shows as "break in claim," you need staff intervention. Please call (877) OHIO-JOB (1-877-644-6562) or TTY at (888) 642-8203. Breaks in claim occur if you had to stop and then restart your claim (for example, if you earned more than your weekly benefit amount), but more than seven days lapsed between the stopping and starting.
How do I update the email address on my account?
You will need staff assistance to update your email address. Please call (877) OHIO-JOB (1-877-644-6562) or TTY at (888) 642-8203. Agents are available 7 a.m. to 7 p.m. weekdays, 9 a.m. to 5 p.m. Saturdays, and 9 a.m. to 1 p.m. Sundays.
Why would I need to restart my claim?

If you stop submitting claims for your weekly benefits, or if you earned more than your weekly benefit amount, you may need to restart your claim.

To restart your claim, log into your account at unemployment.ohio.gov during the first week you are unemployed or the first week that you have gross earnings less than your weekly benefit amount. If you wait more than seven days to restart your claim, you may lose benefits for any weeks of unemployment that occur before the restart date.

Why did I not receive the additional $600 per week (FPUC)?
The additional $600 per week provided by the CARES act is available only for payable weeks from March 29 through July 25, 2020. If you received unemployment benefits for weeks prior to March 29, you will not receive the $600 supplement for those weeks. If you are serving penalty weeks during that period, you will not receive the $600 for the penalty weeks.

What to Expect After Applying

What happens after I apply?

Once your application has been filed:

  • You will receive further information by mail or email. Email will be sent from OJI@odjfs.state.oh.us.
  • Your claim will be assigned to a processing center, based on the last four digits of your Social Security number. Click here for a list of Processing Centers by Social Security number.
  • While you're waiting for your eligibility determination, be sure to file your first weekly claim to expedite payment. For a step-by-step guide to filing your weekly claims online, click here.
After I file my application for unemployment, what do I need to do next?

Every week, for the first 3 weeks, you must file a weekly unemployment claim in order to receive payment for that week. You should do this even if your claim has not yet been approved. If it is approved, you will then receive payment for those weeks.

If you selected email as your preferred correspondence method and direct deposit as your preferred payment method, you can continue to file weekly after the first 3 weeks. If you selected U.S. mail as your preferred correspondence method, you will be required to file biweekly.

When will I know if I will receive unemployment benefits?

Once your application has been processed, you will receive an eligibility determination by email or by mail (whichever way you opted to receive correspondence). The determination will state whether you qualify for benefits. We are working as quickly as possible to process a record number of claims. Currently, we are at least one week behind schedule in claims processing. Please be assured that your benefits will be retroactive to the time that you became eligible.

When will I receive my first payment?

Your first payment will begin processing after a) you receive your eligibility determination AND b) you file your first weekly claim. We are working as quickly as possible to process a record number of claims. Currently, we are at least one week behind schedule in payment distribution. Each claim is important to us, and we understand the urgency of providing you with the resources you need to support your family. Please note:

  • All benefits will be retroactive to the date you became eligible. If your claim is identified as needing to be backdated, you will receive an email with more information.
  • Any delays in processing will not affect your total benefit amount.
  • For fastest payment processing, choose direct deposit.
How do I file weekly claims?

The fastest way to file your weekly claims is through your online account. For a step-by-step guide to filing your weekly claims online, click here. You may also call toll-free 1-877-644-6562 or TTY 1-614-387-8408 during regular business hours: Monday through Friday 8 a.m. to 5 p.m..

How much will I receive each week that I qualify for unemployment benefits?

You can calculate your estimated weekly payment by referencing page 19 of the Worker's Guide to Unemployment Insurance. In addition, the federal Coronavirus Aid, Relief and Economic Security (CARES) Act will provide an additional $600 a week ‪from April 4 through July 25. The additional $600 per week will be paid via a separate weekly payment and will appear on your pay stubs with the designation "FAC". ‬

How long can a person receive benefits?

Typically, claimants may receive up to 26 weeks of benefits per year. However, the federal Coronavirus Aid, Relief and Economic Security (CARES) Act will extend benefits up to 39 weeks. While we are waiting on additional guidance from the U.S. Department of Labor, please follow our official accounts on Twitter and Facebook for updates.

On the weekly claim, it asks if I am available for work. With the stay-at-home order, how can I be available?
This question predates the COVID-19 pandemic. If you are at home and physically able to work, answer “yes.” The intent of the question was to ensure that claimants were not on vacation and physically able to accept job offers.
Why was my weekly claim denied?
Each claim is different, but sometimes weekly claims are denied because the individual was not mentally or physically able or available to work, or earned more money than their weekly benefit amount. If received a determination letter stating that your weeks were denied and you believe your claim was denied in error, you may file an appeal. Please see your determination letter for instructions on how to appeal. If you did not receive a determination letter and your weeks were denied, your claim needs staff assistance. Please call (877) OHIO-JOB (1-877-644-6562) or TTY at (888) 642-8203.
Why did I receive a "Claimant Affidavit of Wages," and do I need to do something with it?
If you receive a "Claimant Affidavit of Wages," the information that you submitted in your application does not demonstrate that you are monetarily eligible for regular unemployment benefits. If you have additional earnings that were not reflected in your initial application, you must complete and return the "Claimant Affidavit of Wages" as instructed on the form by the deadline listed. Failure to do so could result in the denial of your claim.
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