Unfortunately, identity theft is a widespread national challenge. Many Ohioans have become victims, and their identities used to file fraudulent unemployment claims in both the traditional unemployment and Pandemic Unemployment Assistance programs. The Ohio Department of Job and Family Services offers the following resources to help both individuals and employers who have been affected. As an alternative, individuals may instead call (833) 658-0394, 8 a.m. to 5 p.m., Monday through Friday. Calls outside those hours may be answered by other agents in the contact center.